Government Property Maintenance™ (GPM™)
NOBEL Systems’ Government Property Maintenance™ platform extends agency visibility into field-level operations by consolidating service requests, work orders, and departmental responses in a single system. Designed to support both internal use and community-facing 311 programs, GPM™ enables cities and counties to log complaints, track location-based maintenance, and oversee environmental and infrastructure-related tasks.
Whether used for illegal dumping, streetlight outages, tree hazards, or public right-of-way maintenance, GPM™ allows staff to coordinate across departments, monitor response times, and document resolution outcomes. Agencies gain a centralized tool for planning, cost tracking, and workload distribution tied to property-specific responsibilities.
What is GPM™?
Cross-Department Coordination Made Practical
Government Property Maintenance™ (GPM™) is a browser-based platform that centralizes property-related maintenance activities across municipal departments. Agencies use GPM™ to assign work orders, track service delivery, and maintain compliance logs for routine maintenance and corrective action. All updates are logged for accountability, enabling staff to generate reports by location, category, or issue type.
The platform integrates with gpm311™, a companion mobile and web-based intake tool for residents. Constituents can submit photos, descriptions, audio notes, and location data through their phones, which are routed to the appropriate department without manual triage. Agencies can monitor status, add updates, and confirm resolution in the GPM™ interface. This connection between resident reporting and departmental workflow reduces processing delays, improves visibility, and strengthens public engagement without increasing administrative burden.
How GPM™ Helps Local Government
Fast to Deploy
GPM™ is a web-based application hosted in the cloud or on a private server. No local installation is required, making deployment fast and maintenance simple.
1. Improve Efficiency
GPM™ eliminates interdepartmental paperwork by providing all teams with access to a single, unified incident record, including its history, scheduled actions, and current status.
- Duplicate reports are flagged automatically, reducing wasted effort.
- Departments can assign and track work orders, log property violations, and route issues based on geography, urgency, or type.
- Built-in resource tracking supports budgeting and maintenance planning.
2. Support Shared Services
GPM™ is designed for shared use across jurisdictions. Agencies can coordinate on regionwide maintenance efforts without duplicating tools or staffing. Subscription pricing supports inter-municipal collaboration without additional infrastructure.
3. Detailed Reports
- Maintenance trends and issue frequency
- Budget forecasting and performance tracking
- Automatic violation notices with official letterhead
- Repeat offender identification and audit trails
- Court record integration for escalated actions
4. Drives Community Participation
The gpm311 portal provides residents with a simple way to submit reports online or via mobile—no login required.
- Upload photos or audio clips
- Track requests from submission to closure
- Avoid reporting duplicates by seeing what’s already logged.
40% of municipal service requests are duplicates.
GPM™ reduces redundancy, improves coordination, and gives staff the tools to focus on resolution.
Operational Benefits of GPM™
GPM™ provides government teams with the tools to reduce miscommunication, close service gaps more quickly, and improve field-level coordination. It strengthens accountability across departments and enables decision-makers to see the full lifecycle of any maintenance or property-related issue, from first report to resolution.
Access Anywhere
Agencies can access and manage requests on desktop or mobile devices at any time, allowing field and office staff to stay aligned without delays.
Department Collaboration
GPM™ is accessible to all municipal teams involved in property oversight, including code enforcement, public works, environmental services, and administrative staff.
- Eliminates information silos by sharing case status across departments
- Reduces the time between complaint intake and resolution
- Supports labor accountability and field response coordination
Audit Trail
Every issue, violation, and work order logged in GPM™ is tracked through a searchable, timestamped audit trail.
- Detailed history of reports, assignments, and outcomes
- Tracks all actions taken on a specific property or issue
- Generates violation notices and flags recurring offenders
Maintenance Reporting
GPM™ includes tracking tools to monitor assets and resource use.
- Log and view equipment availability across departments.
- Maintain historical maintenance records.
- Track labor hours and costs tied to each task or location
Public Reporting via gpm311™
GPM™ includes full integration with the gpm311™ mobile app and web portal, giving municipalities a direct channel for receiving location-based service requests from the public. Constituents can upload photos, submit audio notes, and provide detailed descriptions of issues, helping agencies collect accurate and actionable information from the outset.
Users can track their request status online and receive updates based on agencyconfigurable notification settings. Duplicate submissions are automatically flagged, reducing service overlap and call volume. All requests submitted through gpm311™ are routed automatically based on each municipality’s workflow logic, ensuring reports are sent directly to the appropriate department or team.
Commonly Reported Issue
Neighborhood Services
- Vacant lot cleanup
- Damaged public property
- Overflowing garbage, brush, or leaves
- Graffiti removal
- Illegal dumping
- Abandoned automobiles
- Public park conditions
- Water/sewer issues
Non-Emergency Public Hazards
- Potholes
- Streetlight or traffic signal outages
- Environmental hazards
- Roadkill
gpm311™ Mobile App Capabilities
The GPM311™ mobile app enables residents to report non-emergency issues, providing agencies with time-stamped data, including location and media. Submissions are entered into the GPM™ platform, where departments can prioritize, assign, and track requests.
Mobile users can:
- Register an account or submit reports anonymously
- Upload photos tied to each request
- Record and attach audio notes
- View nearby reports on a map or in list view
- Check the status of their request
- Access FAQs and submission guidance
These features reduce follow-up calls, prevent duplicates, and enable agencies to respond faster with complete information. The app mirrors the full web interface, providing communities with an accessible, mobile-friendly reporting tool that is integrated with agency workflows.
